FAQ

After you find an item of interest you can click on "Add to Cart". Once the item has been added to the cart you will be taken to the cart page to review. Items can be removed, their quantities changed, or you can click 'continue shopping' to return to the homepage. To proceed with your order, you can click on "secure checkout". If you’re a new customer, you can register with us (this takes less than 15 seconds!) If you’re a returning customer, you should first enter your login details. If you already have an account and it’s your first time logging in, you will be asked to update your details with us in ‘My Addresses’. You will need to enter your delivery and billing address details. Please review your order details before completing an order. If you want to make any last-minute changes, you can click “edit your cart”. Once you’re happy, click “place order” and you’ll receive a confirmation email message containing the details of your order.

After you place your and your order has been despatched, you will receive an email confirmation of your order details and tracking information.

It is not possible to change your order online after it has been confirmed. Please get in touch and we will be happy to help. Contact If an order has already been dispatched we are unable to alter it.

It is possible to sign into your account and confirm your order. You will also receive a confirmation email that the order has gone through. If you're are still unsure please email: Contact Form

If an item in your order is damaged or missing, please report the problem immediately through this Returns Contact Form. Please include as much information about the issue as possible, including photos. This will allow a solution to be provided more quickly. Where possible, please report any issue within the first five days after receiving your order.

Google and Apple Pay have now been added as payment methods. I also accept Visa, Visa Electron, Maestro, MasterCard and Samsung Pay.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card for any reason refuses to authorise payment, then you will be notified of this immediately at the checkout. For full details of why the payment was declined, please contact your card issuer.

All orders placed on the website are charged in Euros (EUR) and final payment will always be taken in Euros (EUR). It's the customer's responsibility to accurately check the conversion rates/fees which may apply, depending on your local currency.

SumUp’s transaction process ensures that all data is encrypted and transferred to our secure payment server. Online To protect your transactions from unauthorised access by third parties, SumUp operates in accordance with the highest card payment industry security standards: PCI-DSS (Payment Card Industry Data Security Standard) is the highest data security standard used in the credit card industry concerning data transfer and data storage. SSL (Secure Socket Layer) and TLS (Transport Layer Security) are ‘encryption protocols’ that protect data that is transmitted over the internet. We are using 256-bit encryption, the highest possible level at present. PGP (Pretty Good Privacy) is an international standard for secure personal data storage. Physical Card Reader The proprietary card reader is PCI PTS certified and was made to securely process PIN payments from the get go. In addition, SumUp is PCI DSS (Payment Card Industry Data Security Standard) approved.